International Journal of Quality and Service Sciences

Recent Papers/Articles

Customer orientation in a Swedish county council

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Volume: 8

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Negative emotions in Mexican, Puerto Rican and Spanish hospitals: a multinational assessment of service settings

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Volume: 8

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Sustainable lean in psychiatry? Assessment through socio-technical principles

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Volume: 8

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Assessment of the telephone service provision

Volume: 8

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Towards a unified customer experience in online shopping environments: antecedents and outcomes

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Volume: 8

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An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India

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Volume: 7

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A sustainable business model in services: an assessment and validation

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Volume: 7

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